We aim to deliver world-class operating and financial performance in order to provide superior shareholder returns. To achieve this we:

• seek continuous improvements in safety, operating and financial efficiency, customer service, and reliability;
• continue the productive and professional conduct of regulatory relationships to deliver innovative, performance-based agreements which benefit investors and consumers alike;
• continue to develop our unique experience and expertise in providing the infrastructure, commercial arrangements and related systems that provide the essential basis for competitive energy markets;
• share best practices across businesses and functions;
• exploit our core skills, assets and scale by investing in value-creating energy network assets and developing selected non-regulated businesses; and
• behave as responsible, long-term stewards of vital regional and national infrastructure – in line with our ‘Framework for Responsible Business’.